Frequently Asked Questions

Do I need to pay a deposit?
Yes, all online bookings and some specialised services require a 50% deposit. See our Salon Policies for full details.

What if I need to cancel or reschedule?
We kindly ask for 48 hours’ notice. Late cancellations or reschedules may incur a fee — please read our full Cancellation Policy.

Where can I park?
Parking is available right beside the studio. Please leave enough room for another car to park. More details are in our Salon Etiquette.

Do you offer wigs or hair pieces?
Yes, we provide both ready-made and custom options, with private consultations available. Learn more here.

Do you ship products across New Zealand?
Yes, we deliver nationwide. Rural customers must select “Rural NZ Shipping” at checkout to avoid delays. See our Shipping Information.

What is your returns policy?
Salon-exclusive products are covered under the NZ Consumer Guarantees Act. For more information, view our Returns Policy.

What payment options are available?
We accept all major cards, and other secure payment options at checkout.

Can I get advice on products before I buy?
Of course! You’re welcome to email us or ask at your salon appointment. You’ll also find pro tips in our product descriptions.